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Holiday homes better cashflow

Why List with WA HomeStay?

No upfront fees, a pay-per-booking format and better cash flows means more money in your pocket sooner. We are charging hosts 5% on a pay-per-booking basis. Further, when a guest pays (whether it is a deposit or full payment) your money is deposited into your account straight away rather than having to wait till the first day of stay. There is no downside, so become a WA HomeStay host today!

Holiday homes calendar sync

Calendar Syncing Capabilities

We know life is busy and you don't want to be going from platform to platform to amend calendars. This is why we have ensured our calendars sync with other iCal booking calendars. What this means is that your reservations from other booking platforms can block out the calendar on our site, once you have synced them. Saves time and reduces the chance of double bookings. It is worth noting that iCal calendars sync every 24 hours from the other major platforms so it is important you still monitor your reservations.

West Australian Holiday Accommodation

Personal Customer Service

We are a family owned, WA company. When you pick up the phone or email, you will be speaking to us, not an international call centre. It is in our best interest to provide you and our guests with the best possible customer service. Being a WA company we are also working with the local councils to ensure that the accommodation listed on our site is registered with them (where required). This means when the council requires registration, you will need to upload your registration document before your listing can be published. Finally, we are giving back to the WA Community by donating $1 for every booking made through the site.

How To Become a WA HomeStay Host

1. List Your Place

Show off what your amazing house/accommodation has to offer. Take some gorgeous photos and list all the facilities included in your home. Guests love as much information as possible so they know exactly what to expect when they book your home.

Dunsborough holiday homes

2. Welcome Your Guests

Ensure your house is ready for your guests. Creating a welcoming “home away from home” that makes your guests want to visit again and again, ensures repeat business and great reviews.

3. Earn Money

You have created a welcoming environment for your guests and listed your property on WA HomeStay. Congratulations you are now a WA HomeStay host. Now it is time to earn some money 🙂

WA HomeStay host

Keep Everything Under Control

Listing Management

Our site is user and mobile friendly making it easy to update your listings when needed, even when you are on the go. It is important for us to make your life as a WA HomeStay host, as easy as possible.

Booking System

Guests are required to pay a non refundable 20% deposit, if the booking is made more than 21 days beforehand. Full payment, including the bond is required 21 days before the first day of stay. The bond is held for 7 days after the guests vacate the property, if you have not made a claim to the bond before this time, the bond is returned to the guest in full.

Prices and Fees

We have a very simple and transparent fee structure. Our charges are 5% booking fee for guests (6.5% for international credit cards) and 5% from the WA HomeStay host on a pay-per-booking basis. This incorporates the transaction and credit card fees, so there is no hidden charges.

Frequently Asked Questions

How to list my place on WA HomeStay?

Here is a comprehensive list on instructions on how to become a WA Homestay host:

  1. You will need to create a owner profile on our website, logging in and accepting the terms and conditions.
  2. Below is a check list of what you will need to list your property as quickly as possible:
    • Driver’s licence and a certificate of holiday home registration from your local council, if required. If not your drivers licence and rates notice.
    • Knowledge of how many guests you can accommodate, number of rooms, bathrooms and beds there are in your property. This includes the bed configuration ie. How many king beds/queen beds etc.
    • Property’s address An understanding of what facilities are in your house, what attractions are nearby and what “theme” your house would best cater for ie. Family/luxury etc.
    • Photos of your property.
    • A description of your property that sells your property to your potential guests. What is it about your house that makes it special? What can you tell your guests to make them want to stay at your property? You can copy and paste these descriptions from one website to another if that is easiest for you.
    • The name you want for your house. This will be what your guests will know your house by.
    • Have an idea of what rule you want to set for your property ie. Children welcome, smoking etc.
    • Know how many days notice you need before a guest can stay at your home.
    • What is the earliest check-in time and the latest CHECK IN time guests can check in by.
    • What cancellation policy you want for your property
    • Minimum and maximum nights you want your guests to stay
    • Base price you are wanting to rent your property for. Any periods you would like “special pricing” to be charged and what this pricing will be. There is no limit to the number of special pricing periods you add for your house.
    • The cleaning price you want to charge your guest (if any)
    • The bond you want to charge your guest (if any)
    • Any discounts you wish to provide for weekly/monthly stays
    • Any instructions you have for your cleaner
    • Decide if you would like your guests to be able to book instantly or not. Or whether you would prefer they have to contact you first.
    • Understanding of local laws/tax implications for your holiday home
    • Your Australian bank details where you wish to receive your rental income.
    • Once you have this information, you are ready to become a WA HomeStay host by creating your listing.
  3. Press “create a listing”
  4. Select what type of property you are listing: – house, bed and breakfast etc. and hit the next button
  5. Select how many guests are able to stay at your property. If you are required to register with your local council, this will be no higher than the maximum number of guests you are registered for. Then press the next button.
  6. Select the number of bedrooms your property has, then hit the next button
  7. Select the number of beds available to your guests and write the number of each bed type ie. King Bed 1, King Single Bed 3, Single bed 4. Please note you don’t have to enter a zero value in these bed fields. Only enter a number if you have those beds in your house. Hit the next button once these fields have been completed
  8. Select how many bathrooms are available and hit the next button.
  9. Enter your address and select from the drop down options. Double check to ensure it is the right address ie. Suburb and Australia.
  10. Move the location pin slightly to confirm your address. A green banner will appear when the pin has registered, hit the next button.
  11. Go through and tick the boxes that best reflect your property’s amenities that your house offers. Headings include:. Outdoor, laundry, kitchen, heating/cooling, pools etc. Then hit the next button.
  12. Tick the boxes that best reflect the amenities nearby your house. We suggest these attractions be no more than 10minutes away. All tick the boxes, under “themes” that reflect the best type of holidays your house caters for. Then hit the next button
  13. Hit continue button under “set the scene”
  14. Upload your property’s photos. The easiest way to do this, if you have listed on other booking platforms is to visit the other site, download your photos and then upload them on to our website. Guests love to see the bedrooms, kitchen facilities, living areas and gardens of potential homes, so they know what to expect when they get there. The more attractive the photos, the better. The more photos you have the better it will be for your guests.
  15. Choose which photo will be your profile photo. This photo will be the first photo potential guests see of your property. It should be eye catching and appealing.
  16. Write a description for your property. What is it about your house that makes it special? What can you tell your guests to make them want to stay at your property? You can copy and paste these descriptions from one website to another if that is easiest for you. You should personalise it for our website to ensure Google doesn’t pick it up a “copy and paste job”, press the next button.
  17. Enter your house’s name. Then press next button.
  18. Hit the continue button under the “Get ready for guests” button.
  19. Read the review guest requirements, hit the next button
  20. Tick the boxes of which house rules apply to your house, hit the next button
  21. Read how the guests can book instantly (if you choose this option), hit the next button
  22. Select the number of days notice you need before a guest can stay at your property. You will also need to check the earliest time guests can check in to your property and the latest check in time. Hit the next button
  23. Select your booking calendar preference ie. Do you want your dates unavailable by default? What cancellation policy suits your home? Make sure you read all three cancellation options to choose the best one for your house, hit next button.
  24. Select the minimum and maximum nights guests can stay and hit the next button.
  25. Enter your base price amount for your property. This will be the nightly charge for your property unless you enter special pricing information.
  26. If you want to charge guests more at certain periods in the year ie. Summer school holidays and April school holidays, you can enter some “special pricing”. To do this you press on “special pricing”, enter the first day you want to start the special pricing from and then select the last date for your special pricing period. Enter the amount per night you wish to charge your guests during this time. To enter more than one special pricing period, just press on the “add special pricing” button again and repeat the process. There is no limit to the number of special pricing ranges you can create for your house.
  27. Enter the amount you need to charge your guests for cleaning (if any), and the bond (if any). We would suggest that your bond be no higher than the excess of your insurance policy. Just enough to give you peace of mind in the result of damage by the guest. Then press the next button.
  28. Decide if you want to offer any discounts for weekly stays or monthly stays. Enter these percentages in the field and press next.
  29. If you have a cleaner and wish to leave instructions for them, please do so here. These are static instructions for all stays. If you want to change the instructions per stay, you will need to log in and change these on the website.
  30. Select if you would like your guests to be able to book instantly or not and then press next
  31. Familiarise yourself with the applicable laws and taxes that apply to your holiday home. It is very important that you make yourself aware of any local laws governing holiday homes in your area and the tax implications of holiday house rentals. Once you have understood this information, press next.
  32. Payment information – you must enter your Australia bank account details where you wish to receive your rental payments. We cannot transfer funds to an international bank account.

How the payments works?

WA HomeStay is committed to helping holiday homeowner’s cash flows. We will be distributing deposits and full payments into your account within 48 hours of receiving the funds. You have to enter your account details in your user profile information. This ensures you have access to money that is rightfully yours. However, as you have now received the money for the booking, you will have to organise refunds if your guests choose to cancel as per your cancellation policy.

The bond is not transferred to you. We hold the bond in our account for 7 days after the last day of your guests stay. If you wish to withhold the bond you must let us know before this time, as soon as possible so we can stop the automatic bond refund from occurring. We do not mediate in bond disputes. You will need to contact the guest directly to inform them of why you wish to keep the bond. Return of the bond amounts is based on the your (the owner’s) terms and conditions and your inspection of the property after your stay.

How do I improve my ranking as a WA HomeStay host?

  1. Listings are currently on a first in basis. The sooner you list your property, the higher up the rankings it will list for your particular area (within 8 miles/13km of the search area).Where your home ranks also depends on whether it meets the search criteria entered by the guest. This ranking system is subject to change and we will notify you, if we change the ranking system.
  2. Regardless of listing rank, there are a number of things to ensure you can do as a WA HomeStay host to maximise your houses appeal to guests:
    • Respond to your guests within 24 hours (the sooner the better)
    • Once you have made a booking, honour it. Do not cancel on guests
    • Accept all booking requests (where practical)
    • Describe your property accurately, so guests’ expectations are met when they stay at your property.
    • Set your property price at a reasonable level given comparable houses and season rates
    • Do extra small things for your guests, to show you care and encourage the highest possible reviews.

What nightly rates should I charge for my property?

This is an interesting question. You need to do your market research about properties close- by that have similar attributes. What do they charge? Look into several properties until you feel like you have a good price when compared to your competitors. Take note of the special seasons noted for different listings. What do they increase the price to in this period. Then evaluate what would be best for your house.

What are the listing guidelines?

You are not allowed to put the following information on your holiday home listing:

  • Website information
  • Contact information such as email, phone numbers or addresses (unless specifically requested in form)
  • Any company names
  • You must also follow our content guidelines (ie. No profane, obscene, inappropriate material/photos etc).

Do I need to charge a bond?

No you do not have to charge your guests a refundable bond. The refundable bond is to protect you in the event of your guests damaging your home. Although it is refundable, it is advisable to keep the bond to the minimum amount you require to ensure you are covered in the event of damage. We suggest the bond amount reflect the excess payable on your insurance as a general guide. It should be commensurate with the amount you are charging though. So if you have a large excess on your insurance policy you may find a smaller bond amount is more appropriate for your home.

What is a strong password for my account?

General tips are for your password to be:

  • longer than 8 characters
  • a mixture of numbers and letters
  • don’t use consecutive numbers/letters
  • don’t use commonly used passwords such as “password”, “WA HomeStay host” or “password123”

Should I have a rental agreement?

Sometimes people can interpret things in different ways. Having a rental agreement, which sets out clear instructions on what you require from the guests, can help lessen the chance of miscommunication. You can forward these rental agreements to your guests once they have booked.

How to get in touch with my guests?

Our site’s messaging system allows you to contact your guest when you need too. You should aim to inform your guests about check in procedures at least 7 days prior to their stay. Include any information you believe will assist in making their stay as easy as possible.

Can I sync my calendars to other booking sites?

YES! You can sync your calendar with ical calendars eg. Trip Advisor, Air BNB, HomeAway, and Expedia.

How to cancel a revervation?

You may cancel a reservation, however you will need to provide the guests with as much time as possible to make alternative arrangements. Please contact us as soon as possible, if you realise you need to cancel a guest with less than a week before the booking. We will do our best to relocate the guest, however especially in peak time, this may not be possible and we are under no obligation to do so. If you need to cancel, through no fault of the guest and payment has been made, you will need to arrange for a full refund to the guest.  This should include the 20% deposit that they paid. Please contact us as soon as possible so we can try and arrange a refund from our perspective as well.

Can I choose who stays at my holiday home?

Yes. By not selecting the instant booking option, you have time to determine if the guest is going to be the right fit for you and your home.

Are there risks for renting out my property as a holiday home?

Yes. There are a number of risks. Guests may damage your property (willingly or unwillingly). We strongly advise all WA HomeStay hosts take out insurance to cover themselves in relation to these risks. This will give you some peace of mind.

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